Charter of commitment.

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More committment.

As a responsible carrier billing company, Mobiyo undertakes to actively participate
to the development and the sustainability of online payments, billed via the telecom operators and ISPs,
in collaboration with all the stakeholders in the ecosystem: consumers, carriers, regulatory and professional associations, merchants.

Consumer’s Satisfaction.

Consumer’s satisfaction is our priority.
That’s why we permanently seek to:

  • Ensure the identification of the service and the merchant
  • Give all the required information about the service and the payment method
  • Facilitate the subscriber management and the unsubscribing
  • Improve customer experience
  • Provide a multilingual customer support, trained and able to answer any question
  • Give personalized answers, within our customer care quality charter

Service Quality & Ethics

We’d like to contribute to the quality and the sustainability of the payment methods. In that context, we permanently seek to:

  • Be familiar with the contents and services provided by our merchants to end-users
  • Validate the compliance with the regulations applicable to any payment methods: service eligibility, loyalty, consumer information…
  • Make sure that services are properly promoted (channels, communication)
  • Test the services on a regular basis, to evaluate their quality
  • Suggest to merchants the most relevant payment methods regarding their services

New Business Relationship

Since confidence and transparency are the guardians of a sustainable relationship, we permanently seek to:

  • Identify the merchants we’d like to work with (service, added value…)
  • Be aware of the current situation of our merchants, their past experiences and references
  • Give information about the deontological rules, our anti-fraud policy, the obligations and responsibilities for each party

Relationships With Carriers & Institutional Stakeholders

We are convinced that the union of skills, experiences and ideas are key success factors. That’s why we actively pursue the following objectives:

  • Build relationships based on mutual confidence and on strong partnership, thus promoting the collaboration and the discussion
  • Contribute to the preservation and the improvement of the current payment methods by submitting new proposals
  • Share any information that could negatively impact our activities and common goals
  • Be involved in the studies related to market evolutions, alongside other stakeholders

Innovation

At Mobiyo, innovation and user experience are our top priorities. That’s why we actively pursue the following objectives:

  • Design the technical improvements to optimize customer experience
  • Detect the functional, legal, technical… evolutions and analyse the good practices
  • Develop new usages in accordance with the new consumption habits of users
  • Bring new proposals to share and adopt innovations in our ecosystem

Development Of Online Payments Market

We are convinced that the consumers play a key role in the market development. In that context, we permanently seek to:

  • Share and promote the payment methods billed via the telecom operators and ISPs alongside a wide public
  • Optimize the user experience by helping merchants to enrich their services
  • Launch new markets in partnership with carriers, open up new digital contents and opportunities

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